FAQs

 

When will I receive my package?

This depends on where you are located. Most orders will be delivered within 8-12 days of shipment. If delivery problems arise, we will contact you by email or phone.

 

How can I track my order?

You will receive a tracking number by email once the order is sent out, you will be able to track the order status.

To track your order:

- Go to https://www.17track.net/en

- Enter the tracking number used to track your order.

 

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.

 

I have not received any confirmation email:

For this matter, please send an Email to service@Romeol.com

 

How to return or refund?

For more information about return or refund, please read our Return Policy first.

 

Is the packaging discrete?

YES! Your privacy is extremely important to us. All packages will be packed and delivered discrete. The package box will NOT show the actual product, advertisement or any brands.